Refund and Returns Policy

At SS Design Studioo, we want you to have a smooth and satisfying shopping experience. Please read our Refund and Returns Policy carefully before placing an order.

1. Returns

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us within a reasonable time of receiving your order.

To be eligible for a return, the product must be unused, unworn, and returned in its original condition with all original tags and packaging intact.

2. Return Request

To request a return, please contact our customer support team with your order details and clear images of the product, where applicable. Our team will review your request and provide further instructions.

3. Non-Returnable Items

Certain products may not be eligible for return or exchange due to hygiene, customization, sale conditions, or other product-specific reasons. Please check the product details before placing your order.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, the amount will be processed through the original payment method or another suitable method, depending on the circumstances.

5. Exchanges

Exchanges are subject to product availability. If the requested replacement product is unavailable, we may offer an alternative solution or process a refund where applicable.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and relevant details. We will review the issue and work to provide an appropriate resolution.

7. Shipping Costs

Shipping charges associated with an order may be non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged product.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Phone: +91 98765 43210
Email: hello@sonusaru.studio.com
Location: Jaipur, Rajasthan, India